Client monitoring with reports and scoped viewers
An MSP watching client infrastructure gets one group per client, each client invited as a viewer who sees only their own group, a monthly report per group, and the Beacon script for anything on a client's network the cloud cannot reach.
The plan that fits: Business.
| What breaks | hostnag |
|---|---|
| A host goes downwebsite, API, VPN, mail, gateway | Yes |
| A certificate expiresdays-before thresholds, daily inside the last window | Yes |
| A domain lapsesregistration expiry from RDAP | Yes |
| A scheduled job stops runningcron, backups, workers: a heartbeat that goes quiet | Yes |
| A vendor you depend on has an incidenttheir status page read for an outage or degraded state, the incident named | Yes |
| hostnag: read from their own status page | |
The board
The overview over sample data. Press LAMP TEST; switch the view.- Alarm
- 01
- Supervisory
- 02
- Trouble
- 00
- Normal
- 03
- Unlit
- 00
Acme Retail
06Sample dataAcme Retail
06Sample data- Up
- Blip
- Down
- No runs
Acme Retail
06Sample dataHow it is set up
- 01
One group per client
Every host, certificate and domain watched for a client lives in its own group, with its own thresholds and channels.
- 02
Invite the client as a viewer scoped to their group
A scoped viewer sees only the groups they are invited into, so a client can watch their own status without seeing any other client.
- 03
Turn on the monthly report
Owners and admins get an emailed uptime report on the 1st for each group, with an optional SLA target.
- 04
Put a Beacon in the client's network
A plain script, installed by one line and run by the client's own scheduler. It checks the hosts the cloud cannot reach from inside, and feeds that site's link pings, status reports and certificate reports.
The plan that fits
- Monitors
- 500
- More monitors
- As many as you need packs of 100
- Groups
- Unlimited
- Seats
- Unlimited
- Locations
- 5
- Fastest interval
- 1 min
- Channels
- Email, Slack, Discord, Microsoft Teams, Telegram, Webhook, PagerDuty, Opsgenie, SMS
- History
- 365 days
- Reports
- 12 months
- Scoped viewers
- Yes
Questions
Can a client see only their own group?
Yes. A viewer can be scoped to exactly the groups you invite them into, so a client sees their own group and nothing else.
Do we need to install something on a client's server for their heartbeats?
No. A heartbeat is one line at the end of the job that calls its ping URL. For hosts only reachable from inside, the Beacon is a plain script the client's own scheduler runs, installed by one line.
Features that matter
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